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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
731 ratings and 354 comments received in the last 90 days.
29 December 2024
Handover was brilliant by George. Had to chase a bit for delivery dates but won't mark down because of this
28 December 2024
Visting Cotswold BMW is allways a fantastic experience, Owen the sales executive made the process very easy. Handover experience was great.
27 December 2024
Was kept updated over the four month period of how my order was progressing
25 December 2024
When a global problem came to light the local BMW centre sorted it quickly and with no extra worry to me.
21 December 2024
Superb communication throughout
21 December 2024
The whole recess of selecting a model to completing the paperwork was slick and efficient. The Sales Executive was so helpful and gave me a great service. I was made to feel important and feel as though I got a good deal that meeets my needs.
18 December 2024
couldn't have been better
18 December 2024
Able to test drive the models we wanted without pressure
17 December 2024
Kept up-to date with progress and delivery on time
15 December 2024
Having slipped a disc in my back and the short notice of the car arriving along with BMW not being able to hold onto the car for a short time. This was a little disappointing given the amount of money being spent
14 December 2024
Did what it said on the tin
14 December 2024
Excellent welcome having travelled over 2hrs to get there. All the staff were helpful. A great positive experience.
14 December 2024
Did not have any problems throughout the process.
12 December 2024
I loved the 'reveal' of my new car with the bow on top. Josh was great at explaining all the paperwork and getting the boring stuff covered.He then took the time to show me the features & functionality of the car, setting up my phone etc & preference
12 December 2024
Excellent service from Cotswold BMW, looked after from start to finish.
12 December 2024
Thank you to George - made the whole process very seamless. George was able to get the car ready for collection very quickly. Fabulous all round! Thank you!
11 December 2024
Excellent. Friendly & professional.
09 December 2024
Always responded to and any needs along the way were catered for.
09 December 2024
Only 1 small concern. The day before delivery, we had difficulty in finding out the registration of the new car (for insurance purposes), Joel was away on annual leave and the person I dealt with initially wasn't able to help. Eventually sorted.
08 December 2024
Salesman, Adam Harber, always very courteous and helpful. It's good to have him back at the dealership. Telephones answered promptly and messages always passed on and calls returned. Pleasing surroundings.
07 December 2024
A real BMW experience all facilitated by your sales guy Adam Harber....a great buying experience!
05 December 2024
Choice of cars in stock. Easy to discuss the purchase options and quick no hassle delivery from all the team.
05 December 2024
It was relaxed and enjoyable but still very efficient and comprehensive. Brian Dyke and beforehand, Maruf both did an excellent job for us.
04 December 2024
Warm, welcoming, ease of access and excellent facilities including the cafe. All options explored to help with our choice of vehicle.
02 December 2024
George knows us well, the car was ready to go and well presented. The whole process started some months ago. all supported by George.
25 November 2024
The retail centre and the staff are exceptional
24 November 2024
Maruf was excellent, asked the right questions, listened and presented clear options. Good comms from him and he even came into the showroom whilst on paternity leave to do the vehicle handover
23 November 2024
My salesman was good but I do feel his communication could have been better. There were many emails etc not responded to and I felt I was always having to chase him all the time. But I appreciate he was busy.
21 November 2024
Very. Regular updates given. Car was presented under cover with a bow which was a nice touch.
10 November 2024
Friendly staff and very welcoming
06 November 2024
The experience at Cotswold BMW Cheltenham was second to none & especially from George Williams in the Sales Team. The whole test drive,negotiation & sales process was not pressured & George kept me updated through whole process through to collection
04 November 2024
The staff are very friendly and nothing is too much trouble
03 November 2024
Joel Mott was excellent. Once we had ordered car he kept us updated at all times. Once delivered Joel again delivered excellent service. Explained everything about the car in detail and advised that we can contact him at any time
03 November 2024
So far very satisfied
02 November 2024
Brian Dyke was extremely helpful, patient and very informative and couldn't do enough for us.
01 November 2024
Satisfied despite some confusion over the contract, after the original sales person left the business.
31 October 2024
Lots of contact and updates
31 October 2024
Maruf who we dealt with was excellent all the way through and very much adapted his sales approach to my personality and preferences
31 October 2024
Very satisfied with my experience with BMW CENTRE
30 October 2024
All the staff are fantastic
28 October 2024
Made everything very easy and an enjoyable experience
27 October 2024
Good communication throughout.
23 October 2024
An excellent dealership. The best. They perfectly balance a warm welcome, making you feel like part of the family whilst also making you feel like a VIP. Owen is professional, efficient, helpful with clear communication. I am grateful to him.
22 October 2024
Great customer service
17 October 2024
Negotiations were conducted in a very appropriate and friendly manner. Handover was thorough and the car very well presented.
14 October 2024
Personal service much appreciated. Good test drives arranged. Time spent discussing the specification options and details for the final car. The BMW centre were pro-active when unforeseen issues arose during the process.
13 October 2024
Cotswold BMW were great. Car was presented very well and the centre was very impressive. Will return to get my car serviced there.
09 October 2024
Joel was really helpful finding the perfect car, didn't try to oversell and scare me off. Really enjoyed picking up my first luxury car, and likely will come back again in a few years time!
01 January 2025
The customer service is second to none. Always listen to the customer.
30 December 2024
Excellent service and facilities to work in while waiting
30 December 2024
Brilliant service provided, with care.
30 December 2024
Did what I wanted with minimal fuss and delays were clearly communicated
30 December 2024
Excellent end to end experience from telephone booking, check in, working while waiting with a lovely coffee and broadband service and then collecting a lovely serviced, clean and gleaming car. Well done to all at Cotswold Cheltenham.
30 December 2024
Everything was good
30 December 2024
Roof was because of leak from boot seals. Repaired with only next day wait though unexpected job. The light still did not work/checked when ready to be collected. Appreciated job regarding roof which included draining 6" flood under bonnet.
30 December 2024
Issue was resolved quickly.
29 December 2024
Kept informed throughout the process
28 December 2024
Excellent service and helpful staff
28 December 2024
Love being able to delay the pickup until next day. Great and professional service, and a free clean. Dislike the impersonal pick up of keys from your little box - great if one is in a hurry, but absent is the sense of personal service.
25 December 2024
Serviced vehicle then didn't reset service indicator. Now may have to travel back to dealership for something that should have been done correctly.
25 December 2024
Kept me informed on progress
25 December 2024
Excellent facilities.
25 December 2024
Couldn't have asked for more
23 December 2024
Why employ a senior sales manager representative Darren if he can't make a simple decision on whether he can reduce the vehicle price by £200 or increase his derisory valuation of my PX by £200.
23 December 2024
Fixed my issue and kept me fully informed
23 December 2024
Everything good
23 December 2024
Kept informed
23 December 2024
Always professional.
23 December 2024
Very professional and well done job. They went above and beyond when cleaning the car and even cleaned on the inside which was a nice surprise.
23 December 2024
No brake pads or bonnet struts in stock. Car display shows service needed in 1000 miles, yet that's half the reason I took it in for a service.
23 December 2024
Good communication, costs well explained before hand. Car nicely presented on completion of the work.
23 December 2024
Thoroughness of inspection.
22 December 2024
Wheel alignment check was carried out this time.
21 December 2024
Excellent service. One criticism is that the tyres you quoted were so over priced it was comical
20 December 2024
Would have been higher - but had to wait a long time for my appointment (i.e. lead time) Plus - the car clean - is nothing like it used to be - shame
19 December 2024
Always do a good job
19 December 2024
You did what you say you were going to do and when , a good service
19 December 2024
Adjustment of dipped beam height satisfactorily performed.
19 December 2024
Couldn't fault the service
18 December 2024
I would have given 5 but the tyre warning came back on as soon as i had left the service centre
18 December 2024
Service went well but they forgot to top up my ad blue which I found out while on my way home to Birmingham resulting in me having to turn around and go back to the dealership, it's quite a distance from where I live. Luckily I was only 4 miles away.
18 December 2024
Efficient, professional and polite.
18 December 2024
I can always rely on the Cheltenham garage for any work that needs to be done. I do have a BMW garage very close to my home but would never consider using them.
17 December 2024
Used Cotswolds BMW for several years, usually good service. It was very inconvenient for me not to have my car over a weekend. No courtesy car was offered once the mistake had been discovered. In general communication was poor.
17 December 2024
The cost is always a challenge . I hadn't been told this was an annual service - I thought it was an oil change only .
16 December 2024
Donna was very knowledgeable on the items required. All carried out efficiently and within the timescale indicated.
16 December 2024
Always very good staff were friendly and helpful
16 December 2024
The service was fine, but it turned out that there was no EGR fault. The fault messages were due a sensor not being securely reconnected when the EGR was replaced under a recall
15 December 2024
Good service
14 December 2024
Always great customer service
14 December 2024
No issues, friendly staff.
14 December 2024
Dan was very professional and helpful and made my purchase easy
13 December 2024
Super helpful & polite staff. The dealership is one of the best I've ever been to & everything worked perfectly.
13 December 2024
A drop off / collect service within a couple of miles would be good. Have had this experience elsewhere at U.K. BMW locations.
13 December 2024
Happy with service video and reception.
13 December 2024
Friendly staff and efficient.
13 December 2024
The staff are courteous and the work is done according to schedule.
13 December 2024
Lovely staff there too help
12 December 2024
Cotswold Group are fantastic, really welcoming, helpful and professional. It is a pleasure to visit. I'm not local to Cheltenham but it is well worth the extra distance, I cannot recommend Cotswold Group highly enough. Thank you very much.
12 December 2024
Service from the dealer was fine though they did try to cancel the appointment the day before due to staff shortages.
11 December 2024
The standard at which my car was cleaned
11 December 2024
Issue fixed promptly and thorough check of rest of car, above and beyond expectations; and for very good price.
11 December 2024
The service as provided by Sam, above.
10 December 2024
All fixed with no issues
10 December 2024
Car still in one piece and going well.
10 December 2024
Issues with the vehicle were resolved quickly. Service desk staff member, Jessica Cann, extremely helpful and is a pleasure to work with.
10 December 2024
Very good service
09 December 2024
Efficient and helpful service.
09 December 2024
Didnt get a price up front. Fairly costly as usual!
09 December 2024
Quick and friendly service
09 December 2024
Not at the same level as usual......vehicle was with you for 10 days and one of the 2 items it was in for wasn't touched.
08 December 2024
Staff excellent and showroom for cars and motorcycles are great to walk around.
08 December 2024
Work completed on time. Great communication. Video check very helpful
07 December 2024
Very satisfactory service
07 December 2024
Work carried out ahead of schedule and communication with staff was first class
06 December 2024
I had to take car 3 times to replace the EGR cooler, but they did it in the 4 th time only. All other occasions they sent me back saying they have checked, it is fine, sorry they couldn't get the parts. I had to arrange my own transport..
06 December 2024
Arrived 10.00am for two simple jobs to be done. Refit sensor back into front bumper near side and realign headlight near side. It took 5.50 hrs for the jobs to be done which meant hanging around in the customer waiting area all day. Customer waiting.
06 December 2024
Communication was good throughout the booking and actual service.
05 December 2024
Everything went as planned. No complaints.
04 December 2024
Excellent service and friendly staff however my partner has a bmw and has been given gifts Upton recalls which I haven't for egr or airbag recall when I mentioned was told some customers weren't offered this which I find unfair as same recalls egr
04 December 2024
Everything was fine
04 December 2024
I am always greater with a smile and first thing in the morning, after battling with traffic, that's great. My car is always looked after and I am updated on its progress. Nice to have the loan car, maybe my next!!
04 December 2024
carried out efficiently
03 December 2024
I thought the staff were very helpful.
03 December 2024
I rated BMW poorly because my car (LE16ODR) is under warranty, but the gearbox hasn't been fixed after two visits. It also had defects from purchase that weren't repaired, and it emits toxic smoke. I'm very disappointed.
03 December 2024
All good and well explained
03 December 2024
Kept up to date throughout the day whilst I remained in Dealership and worked.
03 December 2024
Pleased with the service I received in a timely manner.
02 December 2024
Friendly and pleasant
02 December 2024
Because I cannot fault the service
02 December 2024
Efficient from start (the helpful man directing parking) to finish Sam directing me towards my car at the end of the process...
02 December 2024
Sam was a very polite man, gave me updates when he could. Did have to chase on a few occasions, still awaiting a decision on good will request.
02 December 2024
The people are friendly and they take the stress out of the visit knowing the car is going to comeback absolutely perfect
02 December 2024
No issues
02 December 2024
.
02 December 2024
Completed recall job on car
02 December 2024
Such a pleasant experience to visit and wait in the coffee area
01 December 2024
Took 45 minutes to book car in told ready at 4pm no call for update returned to collect at 4pm told car was ready but then had to wait another 90mins for an invoice which was again more than what was quoted
01 December 2024
It seems that team doesn't know how to fix check engine issue and guessing. They replaced air pressure sensor because as they thought it was an issue but it won't. The check engine light again after few hours. Three days and almost 500 pounds waisted
01 December 2024
I never have any complaints with the work carried out by the engineers!
01 December 2024
Kept up to date at all times, was made to feel special
30 November 2024
Very helpful staff and excellent facilities
30 November 2024
I didn't attend, so can only judge the appointment procedure, which was fine
29 November 2024
I asked you to look at an issues with my tyres. You provided no feedback on it and do not appear to have resolved the situation.
29 November 2024
I was not fully advised of the waiting time at the time of booking the recall visit. I also enquired about the winter wheel storage service and was amazed that a dealership the size of Cheltenham cannot no longer deliver this capability.
29 November 2024
Car failed the day after it was collected. Left car in garage of several days and then had to wait over an hour when collecting. Number of what I feel is sloppy issues i.e. bonnet not closed properly, pack for air pump and locking wheel nut left lose
29 November 2024
Do what they say. Open and honest.
28 November 2024
Great service, kept me informed and friendly helpful staff.
28 November 2024
Brilliant individual customer service
28 November 2024
First class service and fair pricing approach.
28 November 2024
Impressive set up and car nice and clean afterwards. Video of inspection super handy to understand pick up points.
28 November 2024
Good job done on time
27 November 2024
The service was great.
26 November 2024
Welcomed dog, good turn around time for service.
26 November 2024
Was kept informed. Good value.
26 November 2024
Great service
26 November 2024
Always polite always well informed and cannot fault tge service amazing.
26 November 2024
Repair completed on time and excellent facilities to work on site with cafe whilst waiting.
26 November 2024
The last two occasions I was given the same excuse for the reason why the car was not washed, it is either very bad luck or the offer is not deliverable therefore it should be removed. The excuse given was that a team member had gone home early.
25 November 2024
Very helpful
25 November 2024
As always, the team are great - from front of house to the guys carrying out the services - 10/10. My car always comes out looking brand new after a complimentary wash too!
25 November 2024
Ryan very helpfull
25 November 2024
Friendly and hospitable.
25 November 2024
Knowledgeable staff who take the time to talk through the work being undertaken
24 November 2024
Felt I was an important customer even though not buying a car
24 November 2024
Cheltenham has amazing customer service, waiting area and my car was serviced and back with me in under 2 hours!
24 November 2024
Nothing to fault in any way. In reverse everything to be satisfied with.
23 November 2024
Everything done to a high standard
23 November 2024
The tire repair kit, which includes the foam and compressor, was not present in the vehicle. Upon inquiry, no explanation or provision of the missing kit was offered.
22 November 2024
The service was completed on time with good information provided as appropriate.
22 November 2024
everyone is extremely professional
22 November 2024
The work was completed as promised but it was unclear exactly what needed to be done so the cost was a surprise.
21 November 2024
Was told it would be done in 2 hours. It took longer and made me late for a meeting
21 November 2024
Car cleaned courtesy car supplied
21 November 2024
Cotswold did all in their power to keep me informed and carried out all work competently.
21 November 2024
The video report on the car was impressive (MOT check). The only thing I did not get on this occasion was a phone call saying when the car was ready,(as I usually do)
21 November 2024
Attention to detail and custom video setting out what needs to be done
20 November 2024
Efficient and friendly service. Kept me informed throughout.
20 November 2024
Perfect! Thanks to Ellen in service reception.
20 November 2024
Service done as arranged.
20 November 2024
Excellent customer service, always listen to any concerns i have ref servicing on my car. Kept up to speed with the progress & any concerns, Stuart Cattanach, Service advisor, a special mention, extremely helpful in overseeing the cars visit Thankyou
20 November 2024
Absolutely perfect, frequent updates and Donna did everything she could for me.
20 November 2024
Only one thing, the pick up time did run over.
19 November 2024
Not informed that the dashcam fitted was disconnected but not reconnected when collected
19 November 2024
Reporting of the few issues with the cat were timely. Liked the video of the inspection
19 November 2024
Felt appreciated and welcomed especially by Sam at the reception!
19 November 2024
Would have been five stars but your colleague wasn't great at communicating when the car would be ready. Having said that the car was ready for the time requested just didn't know it was ready!
19 November 2024
Completed recall work promptly.
19 November 2024
The service I've received from individual members of staff has been very good. However contacting them by phone can be difficult - calls seem to disappear into a black hole.
19 November 2024
Good service with no delays and problems
19 November 2024
Would have been perfect if a courtesy car was available
19 November 2024
Professional job done
19 November 2024
Very polite staff and car came back clean
19 November 2024
The team identified a gash in one of the tyres and recorded a video which I could use with GARDX to claim on tyre cover. They held the car overnight at my request and fitted a new one. Comms etc all excellent.
19 November 2024
Poor afterservice, no information given of work carried out, fault reported but told there is no fault found when there clearly is a fault so made to feel like a liar. Arranged a test drive with a technician, but it was declined
19 November 2024
1st class as expected.
18 November 2024
Team were their usual friendly selves but to be completely satisfied my note about ongoing coolant loss issue would at least be acknowledged, I'd have been given the full paperwork on collect and you click box for alignment test but never get result
18 November 2024
Very efficient
18 November 2024
Friendly & reliable customer service
18 November 2024
Stuart was very helpful and good at keeping in touch
18 November 2024
Very helpful at every point and service was completed in excellent time sending me home in a very clean and tidy car too!
18 November 2024
Slightly disappointed as since having the car serviced for the first time I have had several issues with the parking sensors and have had to re-book the car in again.
18 November 2024
Did the job on time , to budget and in a customer focused way
17 November 2024
Great customer service
16 November 2024
I am happy.
15 November 2024
Car drop off was smooth with no issues. Information sent to my phone showing video of health check & pointing out various advisories. Car also cleaned inside & out was a bonus!!
14 November 2024
I was completely satisfied with the service and that Cotswold followed up on the car notification of a brake fluid service
14 November 2024
Friendly and accomodating staff.
14 November 2024
Warmly greeted, loan car provided, short waiting time , job done quickly, efficiently and within promised time frame
14 November 2024
Happy with the service and service team briefing Double happy with bonus of car ballet and surprise gifts
14 November 2024
Everything that was going to happen - did.
14 November 2024
Totally smooth experience
14 November 2024
Nothing more to say
14 November 2024
The work carried out was perfect and the car was cleaned brilliantly. Special mention to Tom Broughton who was absolutely outstanding.
14 November 2024
Helpful and good service provided. Let down by BMW themselves with regards to availability of a hire car to get me home.
14 November 2024
The booking process and overall experience was really well organised.
14 November 2024
Halli Meldrum was friendly and efficient at check in and showed me the loan car controls. The job was completed satisfactorily and the vehicle returned clean inside and out. On collection the woman was delightful (didn't catch her name)
13 November 2024
Cotswold solved the whole issue after a rocky start with customer services
13 November 2024
Very easy to interact with on every occasion
12 November 2024
Everything was done as and when I was told it would be. I truly could not fault a single person I interacted with on the phone or in person.
12 November 2024
Although they carried out the MOT, cleaned the car etc there was an issue with my cars Connected Drive that needed looking into. Although they did some checks they didnt check its overall connectivity so as expected ill need to return it again.
12 November 2024
Completed in the time they said it would be and car had a nice clean too!
12 November 2024
Thought the gift of Lego m4gts and M hybrid v8 on collection of car was a nice touch.
11 November 2024
Easy to check in. Kept informed.
11 November 2024
Donna - she looked after me and accommodated my needs. I was short of time and had to return the next day and she organised an expedited fitting of my tyre. She was professional and respectful and kind. Exemplary.
11 November 2024
Would have received 5 stars, but....an issue with warning lights was not resolved /mentioned on collection. Drove out and lights came on, went straight back to reception and I now have to bring car back again in December.
11 November 2024
The app failed to complete my booking on screen, but I ended up with at least 3 booking emails.
11 November 2024
Very pleasant people at Cotswold BMW but found it almost impossible to communicate.
10 November 2024
Use of genuine parts.
10 November 2024
I've done business with them for the past 7 years now between Mini and BMW, I've not had a single issue with them at all.
10 November 2024
Great service
10 November 2024
Happy with service But I would prefer my radio left on the station I use ..Radio 4 And would like like my lights put back as they were when I brought the car in Difficult leaving in the dark forgetting lights might have been touched ??
09 November 2024
Vehicle report says incorrect tyre size fitted, not mentioned on the two previous visits, no new tyres fitted last 2 years
09 November 2024
They was lovely and did all what needed to be done to a high standard
07 November 2024
Staff not as attentive as they once were.
07 November 2024
Completely satisfied
07 November 2024
Everything was covered, loan car ready, minimal waiting. Almost all questions answered on the day one outstanding query was dealt with a quick phone call the following week direct to Donna our service advisor
06 November 2024
Trying to upsell me on work when I'm only there for the airbag recall.
06 November 2024
The work was carried out on time.
06 November 2024
With dirt still left on the car, the clearcoat being completely ruined and swirled, the dashcam cables left hanging out the headlining and the poor service. Cotswold BMW need to do a lot to restore my faith in their company and services they offer.
06 November 2024
Good value and good service.
06 November 2024
Always courteous staff and extremely helpful
05 November 2024
Professional service & aftercare.
05 November 2024
They always go above and beyond. Lovely dealership to be in too.
05 November 2024
Confusion over fact I was waiting and therefore nothing done on car for first three hours
05 November 2024
Efficient and quick good service - nice coffee!
04 November 2024
Everything done as required including timings Friendly service Great coffee
04 November 2024
Donna was efficient and personable
04 November 2024
Compared to other dealers
04 November 2024
It's nice to see video of how the service is carried out excellent
04 November 2024
Longterm owner and customer
04 November 2024
Pleased with visit its a shame the lift back home and pick up for return isn't available now. Being a one vehicle family it's not too convenient.
04 November 2024
Always comprehensive details of car status and future work anticipated
03 November 2024
Still waiting for a call back regarding a front camera, was told that I woluld get a call but not received any call as of yet Also the car wasn't ready for when it needed to be ready, hence why there are slightly lower marks
03 November 2024
The service is great. As always, the fifth star would come if the prices were more reasonably. For the things I know I can get elsewhere, specifically tyres and wiper blades, BWM charges 3.5-4.5x what I pay.
03 November 2024
Staff most helpful and keep you informed
03 November 2024
Great customer service throughout and hire car provided so we were able to get on with life while we were waiting
01 November 2024
I am beyond impressed with the outstanding service at BMW. My concerns were handled with care, and my vehicle was returned in pristine condition. They have definitely earned my loyalty. Jesika is the best among all. Appreciate a lot.
01 November 2024
Jobs done and courtesy car provided - thank you
31 October 2024
Service and MOT was great. Disappointed with the complimentary car cleaning service. Car didn't look like it had been hoovered at all.
31 October 2024
No problems - all good.
31 October 2024
Valet wasn't as good as usual.
31 October 2024
Again, the only positive was having the car wash included in the £180 per hour fee
31 October 2024
Nothing to suggest for improvement
31 October 2024
I specifically mentioned need for coolant level to be checked and re-filled as I am constantly getting I-drive message advising "coolant level low". This was not attended to.
31 October 2024
See above.
31 October 2024
Great service and bill came in under first quote
30 October 2024
Very disappointed. Your performance was sadly lacking this time. Read answer above. You ask for my comments on this question but no box to put them in.
30 October 2024
Almost a 5* apart from issue with tyre
30 October 2024
My feedback is aimed at BME not Cotswold. Having a standard charge for adding screenwash and battery during a service, even if not required, is nothing more than profiteering.
30 October 2024
Friendly and professional at all times.
30 October 2024
Competent advice and support
29 October 2024
Service was great but really really slow for a while you wait appointment. Overall it took 3 hours but more than half of that time was after the car had been locked up at the end of the service, waiting for the paperwork to be processed.
29 October 2024
I received curteous service, and I hope, good mechanical service.
29 October 2024
Tried to book car in for a recall. Website doesn't provide this option. Multiple calls to dealership with no one answering the phone. Check in is now online but this just an excuse to sell over priced stuff and still had to check in on arrival.
29 October 2024
Fantastic setup at Cotswold BMW. Professional staff and superb facilities. Cafe is a real bonus.
28 October 2024
Excellent service. Car clean was not great - only fault in otherwise brilliant experience
28 October 2024
Car was originally booked in as a day appoint but phoned and said I needed it changing. Then on check in 8am I informed the desk that it had changed and I was waiting. A 2 hr appointment turned out to me sitting there all morning with nothing to show
28 October 2024
Valeting of the interior of the car was poor , standard of hoovering was notgreat , smears on i twrior wundshiels glass marks on interior doors and stickly cupbolders and phone charging lad
28 October 2024
Always attentive and the team have a nice personal approach
28 October 2024
On time and customer care was excellent
28 October 2024
Once again the car was returned to me without the service history being updated in the iDrive. After three days of trying they gave the car back to me and said the paper receipt will be enough and that they would try again on the next visit.
28 October 2024
Everything resolved first time
28 October 2024
Efficient clean work and the coffee was delicious. Sam the service receptionist was very helpful and deserves a mention in dispatches.
26 October 2024
Good customer service.
26 October 2024
Very good but some admin issues, - missed completion of service record.
26 October 2024
Valet service could be better.
26 October 2024
No problems
26 October 2024
For the price I paid it was OK. It had been washed but it was a £477 service so. . And now I need to pay £180 to get a key that I should of got with the car. I was told my key would be sorted but feel it was just put off untill warranty expired
26 October 2024
After initially saying that the car could be booked in at the earliest mid November because of a shortage of courtesy cars we eventually agreed that someone from the dealership would pick my car up from home earlier.
25 October 2024
The service was completed within the time frame specified and cost of planned work was specified in advance
25 October 2024
Again, good service. Just way over priced for parts and servicing.
25 October 2024
Coffee machine broken
25 October 2024
Ryan was great, good communication and drop off and pick up was swift. I can't fault the customer service experienced.
24 October 2024
Ryan was a pleasure and kept me up to date with everything, couldn't fault a thing.
24 October 2024
Cotswold BMW are very good at looking after their customers.
24 October 2024
Great service from the team.
24 October 2024
Fantastic facilities, professional service.
24 October 2024
Very satisfied & Donna told me to stay so.. Jokingly it's so easy to deal with this company & nice to have a rapport that doesn't feel too clinical.
23 October 2024
WARM AND FRIENDLY
23 October 2024
This was our first visit to Cotswold BMW Cheltenham after having recently moved the the area. On arrival at reception it was unmanned and it was several minutes before we were able to attract someone's attention. Donna Williams was excellent.
23 October 2024
Ryan kept me informed, offered me choices.
23 October 2024
The whole experience was very good, I was kept informed about the work that needed doing, would always bring my car here, so thank you!
23 October 2024
Convenient location for me.
22 October 2024
Safety recall carried out with no fuss. Another potential issue identified that can be investigated shortly at MOT time.
22 October 2024
I'm a regular customer & always recognised when I take the car in for servicing.
22 October 2024
Last service record was deleted from car and could not be recovered. I think I should have been pre warned this would happen.
22 October 2024
The Service Advisor Donna Williams provided an excellent service.
22 October 2024
Very good service provided.
22 October 2024
Efficient, practical and good
21 October 2024
Excellent customer focus Loved the cafe
21 October 2024
Excellent service from start to finish
21 October 2024
It was personal and i think the video of results is a great communication tool.
21 October 2024
Excellent apart from the delay
21 October 2024
The two young ladies (one a trainee?) were particularly helpful.
21 October 2024
In for recall. Arrangements straightforward
21 October 2024
unlike previous visit car given a good clean
20 October 2024
Good service
20 October 2024
Polite advisor who kept us informed.
18 October 2024
They only charged for the investigation (good), however a couple of days later in traffic there was blue smoke coming out of the engine compartment and the smell came back (bad), so I don't think the diagnosis was that thorough
18 October 2024
Great communication, speedy pickup using pin to retrieve keys.
17 October 2024
Work completed on time.
17 October 2024
Very professional service booked unfortunately I needed the car the next day but had to book it back in for installation of the new part. The pot was fitted very promptly.
16 October 2024
No issues at all, Donna Williams was very helpful and dealt with me quickly.
16 October 2024
As usual faultless customer care
16 October 2024
Because Sam Goddard delivered an outstanding service.
16 October 2024
Punctual and attentive
15 October 2024
All OK but not exceptional?
15 October 2024
You found the fault and you fixed it under warranty and kept me updated throughout
14 October 2024
Very satisfied
14 October 2024
You provide a great service, however it takes to long to be concluded. The quality of the final car washing is not so good as well.
14 October 2024
Be great to have a better WiFi and 5G signal while working in site.
14 October 2024
Efficient
14 October 2024
No Cleaning staff may not have known that there is a compartment underneath the boot on series 1s which also need a vacuum.
14 October 2024
Did what it said on the tin
14 October 2024
Great service but I had a 2 hour MOT and the car wasn't valeted. This maybe due to time constraints but it is nice to get it back clean inside and out.
14 October 2024
as above
14 October 2024
Carried out the work needed and checked everything before handing the vehicle back . Provided a very good courtesy car
13 October 2024
Was extremely well looked after by the service rep Donna Williams who kept me well informed at all times of the progress with my car.
13 October 2024
Recall work
13 October 2024
Efficiency
13 October 2024
Tom Broughton kept me up to date during the day, with accurate times and clear breakdowns of service comments
12 October 2024
See 1
12 October 2024
Staff was Very warm and welcoming. I was very comfortable and satisfied with their help and service
12 October 2024
Very satisfied apart from pick up.I thought we were greeted well,but onwards not very caring PR!
12 October 2024
Checked in online which was great but then the key drop safe wouldn't open so I still had to queue and check in personally.
11 October 2024
Whilst I was very happy with the work done on my car, the check-in and collection process were somewhat chaotic on this occasion. Maybe everyone needed to speak to an advisor rather than using the automated check-in.
10 October 2024
No problems
10 October 2024
The service team update the progress and recommendations in a timely manner.
10 October 2024
Tom kept me up to date with all works on the car. The cafe staff were very polite.
10 October 2024
I was made very welcome and everything explained very well. Collecting the car was a doddle and it had been beautifully cleaned.
10 October 2024
There was a delay due to the replacement tyres not being delivered but Halli kept me full informed and was very helpful throughout .
09 October 2024
As mentioned above, the whole process wasn't good, to start I was given a courtesy car with a puncture so had to take the car back in my time to be fixed. I shouldn't have had a courtesy car in the first place as car should of been completed.
31 December 2024
Always felt welcomed and never pressured.