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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
714 ratings and 326 comments received in the last 90 days.
10 September 2024
George was excellent. He understood our needs but more than that, his ease of style and approach just meant that the whole process was great. Thank you.
09 September 2024
Dealer kept me mobile whilst replacement vehicle was in production
09 September 2024
Leigh was very professional and conscientious in the way he conducted business.
24 August 2024
What an amazing showroom
21 August 2024
Excellent customer care and an indication that our business was valued.
16 August 2024
For the second time I have a completely hassle and pain free experience buying and picking up my car. Joe from Cotswolds Cheltenham BMW goes above and beyond.
16 August 2024
Excellent service
15 August 2024
Cotswold Cheltenham BMW dealership understood my needs for the 3 series upgrade, arranged a test drive in quick time, and located an in-stock new car to be collected in quick time too.
10 August 2024
Seamless.
10 August 2024
Very satisfied as above
04 August 2024
From start to finish nice smooth process
02 August 2024
Brilliant service, kept us informed through the whole process. Damon Tulloch was an excellent salesman who made the buying process very simple.
01 August 2024
We can't fault the customer service we received, It was a thoroughly enjoyable & fun experience & we felt absolutely confident we had made the right decision thanks to the guidance & advice from Mark. Delivery was extremely quick and efficient.
31 July 2024
No issues
30 July 2024
Brian Dyke explained all about the contract and the car which was a great help.
30 July 2024
Dave Rogers is very knowledgeable.
30 July 2024
Maruf and team made every effort to make sure that our wishes and needs were met. I have already shared the experience with friends and colleagues.
27 July 2024
Always made welcome good coffee.
24 July 2024
Very professional and efficient, responsive to what I asked for. Also a nice showroom in general
24 July 2024
Brian and team looked after us really well, despite some hiccups due to the global IT outage we were kept informed and up to date.
17 July 2024
Excellent experience
13 July 2024
Cotswold are always great and answered all my questions and queries quickly and efficiently.
12 July 2024
i have had an issue with the charging port on my new BMW but Dave Rogers has been helpful, responsive and a pleasure to deal with.
10 July 2024
Excellent service
07 July 2024
Amazing service from Mark again, made it a smooth pleasant transaction
05 July 2024
All great, handover was a great experience
03 July 2024
I had a slight glitch with my BMW App and Jake made a call to the customer service - everything is now sorted.
03 July 2024
Sales Executive listen to my requirements and worked with me to get the best deal for both parties.
03 July 2024
Josh was great
03 July 2024
I was kept informed of delivery times (although this dragged on a bit through no fault of the sales staff) and the handover was very well handled.
30 June 2024
Fantastic experience Great deal walking away with a brand new car
30 June 2024
Could not have been improved, delivered early and a good deal was struck.
30 June 2024
Brian was fantastic from start to finish. Easy to deal with, great communication, and even came in on his day off to hand my car over.
28 June 2024
Joel has been amazing, second car I have brought from him and he is always goes above and beyond.
20 June 2024
Looked after well.
12 September 2024
Generally excellent, but large wad of workshop paper left in the bottom of the engine bay that I had to fish out with a stick. Possible fire hazard ? Gift left in the car made my godson extatic.
12 September 2024
Easy to park, efficient and friendly staff, know their cars.
11 September 2024
It's very efficient
11 September 2024
easy online booking, friendly staff, good amenities - Hallie who handled my service visit was excellent, as was Jack the technician who explained the work that had been completed.
11 September 2024
As stated Halli and Donna were great and when Halli brought out a little bag of Haribo for my 3 year old son on our way out - he was delighted :)
11 September 2024
Very helpful staff. Helped me out with everything that I needed and more.
11 September 2024
Well organised and efficient service dept. I collected my car on a Fri afternoon, which was inevitably busy. Little that can be done to reduce this pressure except perhaps a few more staff on at peak times?
11 September 2024
Donna - honest, authentic, clear communication. Thank you
11 September 2024
Quick turnaround
11 September 2024
Good service and price matching of kwikfit was a pleasant surprise as you not done that before
11 September 2024
After a previous terrible experience at another dealership, you have restored my faith in the brand. Customer service was top notch Thank-you
10 September 2024
Overall a very good experience. Stuart Cattanach was very helpful and offered good advice on certain aspects of the service.
10 September 2024
When I brought my car in the lady in the showroom was very helpful and very polite and nice
10 September 2024
Very friendly staff, knowledgeable and very helpful
09 September 2024
My recent '2 hour' appointment for an MOT and service was carried out very well with no problems or issues arising. I also like the routine 'health check' and supporting video and valet service.
09 September 2024
All elements of service met with my expectations.
09 September 2024
No complaints
09 September 2024
Good from checking in to checking out
09 September 2024
Appreciate the complimentary wash and vehicle check. However I had to ring twice as it was coming to end of day and I had not been contacted to know when to pick up my car. Bring back the pick up service even as a paid-for service
09 September 2024
Excellent service from Sam
09 September 2024
In day, Needed car, so changing to waiting was convenient , although time consuming! But service was generally very good
08 September 2024
I had a recall, BMW made it very easy for me to get the problem rectified and supplied a courtesy car at no cost to me .
08 September 2024
Booking my car in was quick and easy and I was able to enjoy free coffee whilst I waited. It was returned to me in a timely manner and was all nice and clean too. They did a health check of the car and reported it in excellent all round condition.
08 September 2024
Ryan.
07 September 2024
Excellent facilities, quality work and customer service.
07 September 2024
No problems when I have both my M cars serviced. Excellent service every time.
06 September 2024
Always quality work carried out on my car. Thank you.
05 September 2024
Completely satisfied
04 September 2024
Friendly greeting on arrival, and excellent customer care from Sam Goddard, who took the time to explain the work being carried out, and why it was necessary. A very professional and focused young man who cared about his customer (me!!)
04 September 2024
A major service has just been completed, my car is running exceptionally well, which I am very pleased with
04 September 2024
The car was booked in and I was given an estimated time of completion . The time taken was less than anticipated. I was able to sit in the waiting area and enjoy a cup of coffee and pastry.
04 September 2024
Everything completed to my satisfaction and I know if I have an issue it will be immediately resolved.
03 September 2024
I felt as though everything that was done was done to a high standard and all the things I asked to be done were completed. Jessica was very informative on the updates daily and also ensured they did everything they could to help me out.
03 September 2024
Very impressed, with the staff in the service department and throughout.
03 September 2024
Drop off facilities excellent Staff excellent Catering and waiting facilities excellent All done within time
03 September 2024
I had the registration plate changed (same number) and I was asked to bring 2 documents. On arrival I was told I should have brought a third but the agent was a little unsure, then it was decided that two were ok.
02 September 2024
It took an hour longer to complete than predicted.
02 September 2024
My car was serviced as expected, although on my last couple of visits, no-one contacted me to let me know that my car was ready for collection as promised. (I needed to use my car in the early evenings and was therefore late for one appointment).
02 September 2024
I came for a brake fluid service. I know that there are other checks but I'm not sure what items are looked at. Ive been a customer for 10 years, I think that last time that my sceen wash was topped up but I noticed that this time it was not.
02 September 2024
Car was in for EGR recall, but had developed an electronic fault. Cotswold were very proactive on identifying the cause and also on vehicle inspection finding a couple of other problems all of which have been authorised under my warranty.
02 September 2024
Very pleased with how you look after me
02 September 2024
Everything was good, excellent drinks and pastries, just spoilt by goody bag, which I wasn't expecting and just ended a negative experience to something that was overall very good
02 September 2024
Very satisfied and pleased with all the staff I dealt with. Car is always ready when they say it will be.
02 September 2024
Comfortable surroundings with wifi and free beverages whilst I waited for the service to be completed. I was asked at checkin if i wanted my car cleaned and chose not to, as id clened the car myself, the day before.
01 September 2024
Very helpful friendly staff. Kept me informed of progress
01 September 2024
Good service and friendly staff
01 September 2024
Nice and easy, all went ahead as planned
31 August 2024
Because I was well satisfied
31 August 2024
Whole process worked well and was efficient
31 August 2024
All great
30 August 2024
It's always a five star service from Stuart.
30 August 2024
Sam dealt with us and is so professional and helpful. He delivered on his promises and there were no surprises. First class service, thank you.
29 August 2024
As I have come to expect at Chelteham
28 August 2024
Staff friendly. Environment nice. Check in efficient. Car clean appreciated Gift for inconvenience of the recall was a nice gesture and appreciated. Felt like an upsell and not asked for on the inspection.
28 August 2024
Everything and even more was done to the highest standard
28 August 2024
Car collection after its service was delayed as no one was available to see me. The car has slight dirt marks on the drivers seat .
28 August 2024
No regular updates
27 August 2024
Easy to book in, clear communication and advice, great coffee and pastries!
27 August 2024
Clear communication throughout the process. Work carried out satisfactorily.
27 August 2024
Cannot fault any of the interactions.
27 August 2024
Good service this time and the fault with the car has been identified and repaired straightaway. But it's taken 3 visits to get the correct action taken with possible unnecessary costs of diagnostic fee and new door latch being incurred by us
26 August 2024
Did what they said, kept us and gave a discount
26 August 2024
Once part was available service was good.
26 August 2024
Perfect.
25 August 2024
Always get excellent service
25 August 2024
Very good service from BMW
25 August 2024
Happy with the service team, Ryan, who kept me informed of progress. Only area to look at is the phone system
25 August 2024
Polite service
25 August 2024
Excellent from start to finish
24 August 2024
Excellent friendly service
23 August 2024
Hospitality and knowledge of product
22 August 2024
Relaxed and friendly atmosphere
22 August 2024
Great service
22 August 2024
Fast, efficient, a little pricey
22 August 2024
because they told me that my brakes need to be replaced and they still have a lot of life left, after a while maybe around 4-5 months, thanks
21 August 2024
The work my car was called in for was carried out very satisfactory
21 August 2024
Easy to book in (EGR recall) Online check-in very helpful Timely phone call when job complete Helpful video health check GOODIE BAG from BMW due to recall
20 August 2024
As above
20 August 2024
Ryan kept me up to date with everything, the car got cleaned and the hire car was a must.
20 August 2024
again seamless
20 August 2024
Good
20 August 2024
Thorough checking of vehicle and Corresponding with customer
19 August 2024
Had a recall but from start to finish great customer service
19 August 2024
Because I was pleased with everything
18 August 2024
Good service
18 August 2024
Ease of doing business
18 August 2024
Job done
18 August 2024
Good customer care
17 August 2024
The inspection was on time . I was kept up to date on progress and while the estimate was 3 5 hrs it took another hour or more with out a car wash.
17 August 2024
I was unable to book a 'whilst I wait' service on the app. Having called BMW I was then told there was a wait of nearly 3 weeks for one of these services.
17 August 2024
Car MOT completed within specified time and returned immaculately clean.
17 August 2024
Although I was sent a video about the service of my car there were two extra repairs requiring attention. It would be helpful to have an indication as to whether I needed to approve these extra repairs rather than wait until when I collected my car.
17 August 2024
The team really look after you (the customer) very helpful and always smiley
17 August 2024
Service I received
17 August 2024
I also mentioned the engine being particularly loud and I got told that the service carried out should help and it dident
16 August 2024
Happy
16 August 2024
Excellent communication from the servicing team keep me well informed of what's happening.
16 August 2024
I trust BMW to do a good service and I was advised of some problems that will need to be looked at a later date the only thing I have a problem with is your really high prices
16 August 2024
Very good service. Kept informed from start to finish from a friendly and knowledgeable advisor and technician.
15 August 2024
Issue sorted quickly,
15 August 2024
Nice people.. easy to deal with
15 August 2024
Good communication
14 August 2024
Repairs carried out under BMW extended warranty, very pleased with whole process
14 August 2024
Nothing wrong nothing exceptional
14 August 2024
Great service - took a little while to find the keys and sort the paperwork on collection which was a little disappointing when I had booked a slot.
14 August 2024
Easy and quick to deal with.
13 August 2024
Great service
13 August 2024
.
13 August 2024
The adviser was helpful, knowledgable and professional making me feel a valued customer
12 August 2024
Pleasant surroundings to wait, courteous staff and prompt service
12 August 2024
I was always kept informed of what was happening and they communicated directly with the lease company
12 August 2024
Great communication which is key.
12 August 2024
Happy with the work done
12 August 2024
Sam G went above and beyond to ensure the car services were completed. Really impressed and the process itself was really smooth.
11 August 2024
Cotswold BMW are always outstanding
11 August 2024
Everything I needed was done without any problems.
11 August 2024
Met price quoted. Met timescale quoted. Good facilities. Good staff.
11 August 2024
onboard computer was re-set losing all my settings which I'm having great difficulty restoring
09 August 2024
Sam G was excellent and went above and beyond to ensure my car was ready for collection. Great experience and much appreciated.
09 August 2024
Everything explained clearly, promptly dealt with. Courtesy car very straightforward to arrange.
09 August 2024
Couldn't fault them.
08 August 2024
Both Thomas and Olivia very professional
07 August 2024
Excellent service. Would have been better if MOT could have been carried out before recall work as the MOT failed, leaving me stranded in Cheltenham. Had to wait 2 hours for wife to pick me up after being told that BMW courtesy car was unavailable.
07 August 2024
Because everything was done to my satisfaction
07 August 2024
Particular recognition should go to Jessica Cann who was so very professional throughout all my dealings with her during the day. Her communciation was clear, responsive (called me back quickly when needed) and did exactly what he said she would.
07 August 2024
On time, lovely coffee, excellent service.
06 August 2024
All done, fast and efficient and spotless car
06 August 2024
From booking to getting my car back, it was all professional and I'm very pleased at the ease of getting it done.
06 August 2024
The agent was pleasant, polite and helpful
06 August 2024
Smooth experience
06 August 2024
The day after I picked up my car, the oil warning light came on.
06 August 2024
Excellent please see above comments.
05 August 2024
Have been kept informed and a welcoming experience.
05 August 2024
AS WRITTEN ABOVE. ALSO, COURTEOUS AND EFICIENT TREATMENT ON THE SDAY ITSELF
05 August 2024
Good experience overall, took a little longer than I hoped.
05 August 2024
Staff are usually generally courteous and polite. Car was valeted upon collection which is a nice touch.
05 August 2024
Easy to book, service completed, made to feel important. I've knocked a star off as couldn't book a courtesy car which was a pain as site not really easy to get at.
05 August 2024
See above
05 August 2024
All work explained, and carried out as stated.
04 August 2024
Unusually I was kept waiting by the service assistant for reasons unexplained
04 August 2024
Follow up good.
03 August 2024
Car returned in excellent condition, within time frame
03 August 2024
Excellent service
03 August 2024
My customer assistant Jess was extremely helpful and kept me informed of the work and its progress.
03 August 2024
I assume that the work was carried out to a high standard. At the price, it certainly needs to be
03 August 2024
Satisfied
03 August 2024
Even though my car was booked in before the date it got the recall work done I was kept informed by the ladies who deal with this
02 August 2024
Very helpful.
02 August 2024
All was very good and people very helpful
01 August 2024
Fully satisfied with BMW, thank you.
01 August 2024
Good staff who helped guide me through the process
31 July 2024
Polite members of staff
31 July 2024
Loving clean car and good health check
30 July 2024
Trusted manufacture.
30 July 2024
Quick easy and free
30 July 2024
I always feel very well treated and the facilities are superb.
30 July 2024
Staff were really helpful and very communicative on progressing the diagnosis and when a second issue arose, they dealt with it very efficiently indeed.
29 July 2024
N
29 July 2024
quality of service is always exceptional
29 July 2024
Excellent only time ran over by 45 mins.
29 July 2024
From start to finish I received a polite and professional service. Everything was clear and straight forward.
28 July 2024
Excellent service provided by all personnel that I had dealings with.
28 July 2024
Service was courteous and friendly Staff went the extra mile and took time to explain things
28 July 2024
Did everything as agreed without any fuss or bother.
28 July 2024
Problem was solved, by would have been better to have had advice to reregister my vehicle following the replacement of the head unit.
28 July 2024
All good thanks.
28 July 2024
No follow up when one calls.
28 July 2024
A. Initial tyre replacement price was more than 150% the quikfit price; that's disappointing and whilst you price matched you should have been competitive from the start as it made me wonder about the fair value of all the work done
28 July 2024
The car always comes out clean and working well
27 July 2024
Fault was cured
27 July 2024
The brake pad service was ok but the promised valet service was somewhat perfunctory. The roof wasn't cleaned and the boot wasn't valeted at all.
27 July 2024
Always very helpful staff.
27 July 2024
Quick and quite efficient.
27 July 2024
All aspects of the service was top notch, quick and well priced
27 July 2024
Very pleased with all aspects
25 July 2024
I was very satisfied with the customer service
25 July 2024
I was able to drop my car off during the afternoon before my appointment so that it was ready, first thing the following day. This allowed for the job to be completed earlier the next day and, consequently, enabled an earlier collection time.
24 July 2024
Thank you to Jon Bassett for going above and beyond and organising a smart repair with my service visit. Also to Donna for keeping me fully informed and ensuring everything was completed on time. My car has also never been cleaned so well! Thank you.
24 July 2024
I received some goodies as a thank you for having to wait for a recall repair , these things happen having to wait for availability of parts but the gesture goes a long way showing the brand cares about its customers
24 July 2024
Excellent service with great staff at the customer interface.
23 July 2024
I'm not always confident the word carried out has been done
23 July 2024
Excellent service, helpful staff.
23 July 2024
Timely and choices
22 July 2024
Friendly staff, easy to book appointment and nice environment to wait for the car.
22 July 2024
Excellent
22 July 2024
See above
22 July 2024
See above
22 July 2024
Great customer service and skilled technicians.
22 July 2024
Easy to book, easy on arrival and did a little bit on price which is always welcome - thank you
22 July 2024
As above
22 July 2024
I've been using Cotswold BMW for 6 years. Worst visit I've had. Even the paper work I received was wrong. It said next service 2023!!!
22 July 2024
As noted before.
21 July 2024
Friendly yet professional service, when job was finished phone call to collect car, very efficient
21 July 2024
Car was dropped off at 0830, courtesy car perfect, service/MOT done and car ready for pick up just after lunch
21 July 2024
Very helpful staff members that dealt with me
20 July 2024
Very satisfied from start to finish.
20 July 2024
Very satisfied thank you
19 July 2024
Always the best service
19 July 2024
Before arriving I called ahead to check I had a courtesy car available to pick up. On arrival whilst being attended to by the host on the desk she told me I was early and asked for me to sit over there and pointed until someone is ready for you.
19 July 2024
The lady who served me did a good job
19 July 2024
Everything went to plan. No drama.
19 July 2024
Very helpful and advice me correctly
18 July 2024
Everything fully explained and costs advised, no hidden detail. I was kept fully informed at every stage.
18 July 2024
Reception and coffee shop staff surly and miserable. No greeting, unfriendly.
18 July 2024
I was given a gift of a BMW bag and umbrella. This was unexpected and much appreciated
18 July 2024
I always use you and wouldn't if not satisfied
17 July 2024
Dealt with Cotswold for many many years and will continue to do so providing service remains consistent
17 July 2024
Just find the pricing a little expensive
16 July 2024
The people I dealt with were professional, helpful and knowledgable.
16 July 2024
Could not be improved
16 July 2024
always 100%good job
15 July 2024
Service was excellent, we would like to particularly mention Donna who kept us updated throughout the day, arranged for the car to be washed before collection and also a thoughtful present for us and our children was left in the car upon collection!
15 July 2024
Professional service and welcoming surroundings while waiting for the work to be done
15 July 2024
Vehicle work carried out in a timely manner. Both drop off and collection are made simple.
14 July 2024
They kept me informed about what needed doing via phone, and the video and after getting my authorization carried out the work in a timely manner. Car was kept until the next day as l was unable to collect it.
14 July 2024
Easy to deal with
14 July 2024
Dealership and service met expectations.
14 July 2024
Very efficient and professional service.
13 July 2024
The customer service provided by Cotswold BMW was excellent. Very professional, knowledgeable and helpful. Especially Samantha, who went out of her way to help us.
13 July 2024
Everything about it reflects the BMW expectation.
13 July 2024
Booking-in both online and in person on the day was straightforward and easy.Although not requested, the car was valeted on completion, which was much appreciated. All staff were very professional and attentive.
12 July 2024
Really helpful - great customer service.
11 July 2024
Very good communication. I was kept up to date throughout by Jess. I was very happy with the work undertaken. I trust Cotswold BMW.
10 July 2024
Although the original reason for the visit was a recall. There was a problem discovered on the rear diff of the car. I was kept informed all the way through .
10 July 2024
Car was dealt with as promised and details excellently
10 July 2024
No criticisms.
10 July 2024
Stuart couldn't have done more to help and was very understanding.
09 July 2024
Promptly carried out. Very convenient service
09 July 2024
Brian was excellent
09 July 2024
Attentive staff, surprising to find the cost was cheaper than my BMW garage nearer to home.
09 July 2024
They kept me informed.
09 July 2024
My car only needed a brake fluid replacement this year and nothing more to do until July 25.
09 July 2024
Because BMW , the brand and the cars and service speak for themselves. Always 100%
08 July 2024
Excellent experience due to Sam at the service desk. Very friendly and professional.
08 July 2024
Touch surfaces not wiped
08 July 2024
Excellent service as always. The staff are courteous, very helpful and were supportive with the new computer booking in system which i hadn't used before.
08 July 2024
Service was great, greeted by a very friendly agent, Donna. Vehicle was ready when promised and drop off / collection was quick and easy and at times that suited me.
08 July 2024
Great service, great team
07 July 2024
Because everything went smoothly as hoped & expected.
07 July 2024
Excellent service and problem resolved.
06 July 2024
Outstanding staff. Everyone at this dealership is happy, engaged, well trained and knowledgeable. Ive been a bmw driver for 30 years so I've been to many. Also so much much better than the JLR experience with my wife's cars.
06 July 2024
All went smoothly
06 July 2024
Stuart was helpful, kept me updated through the day and let me know when the car was available for collection.
04 July 2024
Kept me informed of progress and when to expect my car back
04 July 2024
Always look after their customers, regularly update throughout the day
04 July 2024
Perfect
03 July 2024
Professional
03 July 2024
Amazing service
03 July 2024
Service was good each time I've been there. Sam and Jess were both excellent and a credit to the business
03 July 2024
Everyone was friendly and the process was quick and easy. When my car failed because of tyres it was dealt with well and when I came back for a retest it was dealt with efficiently.
02 July 2024
Effective planning and completion of scheduled works within the allocated time frame. We would specially like to commend Jessica's informative, professional and refreshingly welcoming manner.
02 July 2024
Everything completed satisfactorily
01 July 2024
Very good service
01 July 2024
Donna Williams was extremely helpful and very professional in her handling of my service appointment and the work performed.
01 July 2024
Cotswold were a breath of fresh air in comparison to the dealership (Dick Lovett Bristol) that I have been using.
01 July 2024
Friendly staff and great service.
01 July 2024
Works is done what I expect.
01 July 2024
Donna was very friendly and informative
01 July 2024
Samantha Barclay dealt with our visit in a very friendly and professional way. Car was originally booked in for a wait appointment, but when it was discovered that it would take longer, she organised a loan car within minutes. We were kept informed
30 June 2024
Great communication
30 June 2024
I always get brilliant service when I come to cotswold. That's why my wife and I aways return. Ryan Carey our technician does a wonderful job and we only like him working on our car
30 June 2024
Very good service
30 June 2024
Very helpful
29 June 2024
Nothing was too much trouble for the team. Darren explained everything we needed to know and the paperwork was minimal.
29 June 2024
They do their job.
29 June 2024
Some damage was done to my vehicle on site, naturally this should not have happened. However it was dealt with very well. Really appreciate Stuart in service too
29 June 2024
Excellent service and assistance - especially from Andrew McAdam at Cheltenham BMW
29 June 2024
Friendly, efficient service with helpful advice via complementary video. Reasonable price.
29 June 2024
As per question 1
29 June 2024
Everything carried out and car also washed.
29 June 2024
Car performed perfect after the repair was done.
28 June 2024
Happy with service and staff expierence i have recieved,
27 June 2024
Service to vehicle identified what needs attention happy with thorough inspection and disinfection of a/c.
26 June 2024
On picking up the car the central console display was black. I thought that it might reset by itself but next day was the same so called service dept at Chelt. Had no call back. Found on internet that holding down Vol button reset - now ok.
26 June 2024
Car came back very clean
26 June 2024
Very clear communications through out
25 June 2024
The wait was much longer than advised
24 June 2024
Excellent. The work was completed on time and the lady who dealt with me was very friendly. The carwash and valeting was the icing on the cake.
24 June 2024
Recall carried out and tyre issue pointed out but not over dramatised.
24 June 2024
Donna Williams was a star. So helpful!
24 June 2024
Friendly helpful service from long-employed staff who know me personally and vice-versa. Great that the cycle loan service has been reinstated. I prefer to leave the car all day, and cycle home between times. I cannot fit a sports bike in the Z4!
24 June 2024
I was kept updated by Donna and made to feel valued as a customer
24 June 2024
Staff are friendly and helpful
24 June 2024
This is stupid .. I was happy
23 June 2024
In depth knowledge. Well explained
21 June 2024
Excellence from booking to collection.
21 June 2024
Exemplary service throughout
20 June 2024
They seem to have resolved a persistent but intermittent and worsening misfire on my car. Donna Williams in service was very helpful, listened to my tale of woe and understood the urgency of the problem. 5 stars if the wait had been shorter-7 hours!
20 June 2024
Had no complaints with service received
19 June 2024
See above Charles & in particular Toby from Mini team both v helpful
10 September 2024
Had some queries on technology due to large differences since my previous model.