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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
473 ratings and 344 comments received in the last 90 days.
04 June 2026
Service felt very personalised & was both friendly & professional. Toby understood what I was looking for & came up with a great offer.
04 June 2026
The salesman, Sam, went above and beyond to explain the whole process clearly and keep us informed at every stage without any pressure.
03 June 2026
Everyone was very friendly, professional and helpful
03 June 2026
Clear, efficient handover.
03 June 2026
Maruf Amed lead our purchase and was extremely helpful and courteous at all times. Thank you Maruf.
02 June 2026
Jason Burge from Cotswold BMW was excellent throughout the whole purchase. I didn't give him much to go on as I wasn't sure what I wanted or on what terms, but I ended up buying a new 1 series, and I'm very happy with it. Jason was very friendly
31 May 2026
George was really pleasant to deal with and was very welcoming, got me a good deal and I'll certainly be going back to do business with him again!
31 May 2026
Darren couldn't have been more helpful during the purchase process and went above and beyond to make collection day a wonderful experience which I will never forget. I doubt he's ever had someone so excited about a brand new car and settled my nerves
30 May 2026
Brett was friendly, helpful and gave us options to consider. He looked up our history to see we were previous loyal customers with Cotswold Cheltenham.
29 May 2026
Very satisfied. Big red bow and a big reveal ! Nice touch ??
29 May 2026
Very satisfied. Darren at BMW Cotswold who dealt with my order, provided excellent service from keeping me updated on the order progress to a very comprehensive hand over of my new iX3.
29 May 2026
Excellent service,polite, friendly answered every question I asked. Have delt with Cotswold Cheltenham for 25 years and purchased 13 new BMWs. Hopefully I shall be back again in about 2.5 years. Wayne, the sales person was so professional and helpful
28 May 2026
Had outstanding service from Joe (finance) and Brett (sales) as always they deal with everything I need and want this is my 3rd car with Joe as my Finance support and the first time I have dealt with Brett, will not hesitate to return
24 May 2026
Wayne was Very accommodating and made the process easy and explained and answered every question, The drinks were a very nice touch also!
24 May 2026
Once again, George was great. Kept me updated and answered all my queries.
23 May 2026
The experience was pleasant which made the purchasing journey feel endearing
23 May 2026
I had a fantastic experience with Zaid at BMW. I actually bought the car over the phone, and he made the whole transaction as easy and straightforward as possible from start to finish.
20 May 2026
Great journey buying my dream car. All boxes ticked.
16 May 2026
Well treated by well trained staff in good environment. Liked Zaid, who did what he said he would and seemed very competent.
10 May 2026
Maruf could not have been more friendly, supportive and professional. Even when I doubted my decision, he took the patience and time to fully explain all my options, which gave me the reassurance I needed.
03 May 2026
All very good ?? 10
02 May 2026
Excellent service from start to finish. I got lucky with the sales consultant - Brett. Very knowledgeable, enthusiastic and efficient. I would say the best sales experience to date. It's my fourth BMW from this dealer. Hopefully more to come?!
29 April 2026
Your Sales person Muraf was extremely efficient and informative. His narrative was the persuasive reason for finalising our decision to buy the X1. The purchase and handover went very smoothly and clear instructions given on the operation of the car.
28 April 2026
Maruf Ahmed handled our purchase and we could not fault him in the service he provided. He was excellent
27 April 2026
George Williams has been very helpful and professional during the process of buying my new car He was friendly and made the purchase go smoothly.
27 April 2026
The customer service was excellent
19 April 2026
Brilliant centre and sales exec experience
09 April 2026
All our questions were answered satisfactorily and the buying process made simple and easy
08 April 2026
very informative and helpful-collaborative in getting to an acceptable deal and good spec
05 April 2026
George Williams looked after us extremely well and was a delight to deal with. He always made time for us and always called us back if we left telephone messages. Help in dealing with our trade in would have taken the pressure off us but we got there
04 April 2026
Excellent service and communication from Brett M who assisted me recently with my BMW 1 purchase. Would highly recommend.
04 April 2026
We had a rocky start with 'Elias' messing up my order. Once things were handed over to George, everything was great. I cannot thank him enough for getting me sorted out and the car delivered. George went above and beyond, and the car is fantastic.
03 April 2026
The customer service by your sales e executive Darren Pritchard is excellent but your mountain of online paperwork and a non proven, untested system truly ruined his hard work. Darren shared excellent product knowledge and a sincere interest in us.
03 April 2026
Great service and information throughout
03 April 2026
Maruf who was my sales assistant was extremely helpful took me through the whole process and explained everything
02 April 2026
Your salesperson Said Parker was extremely helpful and knowledgeable showing me in detail all the features of the car.
29 March 2026
Very friendly and cooperative,when asked questions did everything to support the purchace of the car. Very knowledgable
27 March 2026
Great service and clear communication/Instructions throughout the process, thanks Zaid
25 March 2026
Purchase was straight forward and covered my requirements
25 March 2026
Zaid was extremely profession and helpful from our initial meeting to discuss buying a new car to the point of handover. He was excellant at explaining all the features and packages available. His enthusiasm for the car and the brand shone through.
24 March 2026
Mr Zahid Parekh gave us outstanding service he always happy to help and made easy all my needs, he is very respectful person ,he still happy to help even I collected my car!
24 March 2026
Brett was lovely
23 March 2026
Excellent service, very efficient
17 March 2026
Very satisfied
16 March 2026
Very simple experience, straightforward.
06 June 2026
Fast efficient no problem service
06 June 2026
The job took a bit longer than I expected it to.
06 June 2026
All very straightforward. Drop off was simple. I was kept on the loop throughout the service process
06 June 2026
Professional and proficient.
06 June 2026
Service work completed to a good standard, only comment this time was had to call 3 times to be updated on what the engine warning light diagnostics was.
06 June 2026
Used fast track, really good coffee :)
06 June 2026
All great! Staff all great especially Donna & Brogan
06 June 2026
Awful service. No communication, car was promised to be done 3/4 times. No answer to phone calls, ignored by staff. List goes on.
06 June 2026
Great personal service.
05 June 2026
Totally unprofessional service received when having my car airbag replaced due to a recall? Technician caused my Central locking to fail, but couldn't diagnose that he blew a 10 amp fuse, which I replaced myself after returning home???
04 June 2026
Time in Everyone's life's is Crucial & Important! There for Quick 2 hr ( waiting for Service) is convenient to myself? & getting car back asap
04 June 2026
The service is handled well with in the time. it is the less waiting time from receiving vehicle to delivery vehicle.
04 June 2026
Super helpful engagement from Donna. She kept me updated on the progress with the work. When we discussed what work was needed she was very helpful. Video summary was useful.
04 June 2026
Friendly staff, professional environment, vehicle check video is appreciated. Two negative points: 1. The quotes for the problems identified from the vehicle check are extortionate 2. Poor job on the car wash. Left water smears and micro scratches!
04 June 2026
Brogan was extremely responsive.
04 June 2026
As a long standing car & bike customer M,I've always been looked after even if some of the motorcycle parts & equipment pricing is beyond ridiculous!!! The cars have a scheme for 4/5 yr old cars to be cheaper to service on parts & Labour do 4 bikes 2
04 June 2026
Good coffee and pastries, nice cars to look at
04 June 2026
Everything discussed was done, happy!
04 June 2026
Very thorough service with a welcome adjustment to my bill.
04 June 2026
Just really good service
04 June 2026
as always regarding BMW recalls the service is excellent at cheltenham bmw
03 June 2026
prompt, friendly welcome and knowledgeable and personable staff. Would have been nice to get a status update on progress as service developed to judge when it would be completed
03 June 2026
Great service and good atmosphere
03 June 2026
No complications. Finished on time. Pleasant reception.
03 June 2026
Mei is an exceptional service advisor with great communication and kept me up to date with the work on my car. She is an asset to the business and deserves an award for all her hard efforts
02 June 2026
The service was completed on time, as expected, communication was good, the price was as expected and the coffee was very good.
02 June 2026
I had my brake pads checked as part of a
02 June 2026
Excellent communication on the status of my car and it was returned to me impeccably
02 June 2026
Donna was her usual helpful self, nothing ever to much trouble, wether it be on the phone, mail or face to face, this was also backed by the walk through the technician gave when he inspected the car.
02 June 2026
See below:
01 June 2026
Donna was courteous and efficient as always, which was appreciated as I needed the car quickly.
01 June 2026
BMW employees went above and beyond even though my car was only a recall. My appointed person was a lovely lady Donna Williams and she was fantastic a real credit to your team so thank you
01 June 2026
The Service Adviser(Peter Greaves) was very helpful and had good customer care skills. The Technician (Kenneth Richards) Health check was helpful and thorough.
31 May 2026
Great service
31 May 2026
Service advisor harry provided excellent service
31 May 2026
Very good
31 May 2026
Superb staff, service completed as usual expected. Not too long to wait for an appt with a loan car. Work completed promptly and car ready before I needed it back.
31 May 2026
Great pre-appt info and invitation to check in on line
31 May 2026
Good service
29 May 2026
Excellent service throughout the process
29 May 2026
Very pleased with the work done.
29 May 2026
Great customer service
29 May 2026
From dealing with Nat and the team through the work and cleaning of the car, it was a proper dealership experience. Nice coffee also!
29 May 2026
Excellent service from Tom Broughton and team - The service video was useful and informative - Highly recommended
29 May 2026
Ran smoothly, completed quickly and I was kept fully informed
29 May 2026
Perfunctory service. No information given about customer identified fault without further payment despite spending over £900 for MOT & brake service. EMC not even checked for fault codes.
29 May 2026
Donna and Nick looked after me and my car in their usual efficient and careful manner.
28 May 2026
communication is excellent , Donna very helpful even though we had a couple of issues and had to return the car .
28 May 2026
Handling from Evie was exceptional the rating is to acknowledge her customer support.
28 May 2026
Overall I was satisfied with the job that was completed by your team outstanding service was able to seat and wait. But I wasn't offered any drinks downside.
28 May 2026
Quick and professional service as always
28 May 2026
Job carried out successfully within agreed time
28 May 2026
Been kept up to date and work completed as described prior to visit.
27 May 2026
I'm not normally one to moan; but my car YB21AVV is going back in on 1st June for investigation because since it's major service there is a strong smell of fuel along with a low speed rattle from somewhere under the car which it never had before!
27 May 2026
Really good environment to wait and work, offering enough drinks and snacks
27 May 2026
Good experience at Cotswold BMW
27 May 2026
am completely dissatisfied. The service was extremely poor and completely unsuitable for my needs. I am disabled, suffer with severe anxiety, and find unfamiliar places very distressing - yet I was left waiting ages, ignored, and eventually had to s
27 May 2026
They diagnosed my car and had issues fixed within a day or two despite me not having an appointment
26 May 2026
Mei handled things really well. Confident and effective.
23 May 2026
Excellent service from Eavie
23 May 2026
4 hours is a long time for a fast lane appointment!
23 May 2026
Everyone was very friendly and talked me through everything.
23 May 2026
The whole experience was fantastic. I was looked after well and whilst the service was being done I sat in their cafe area. Once the service was done my BMW customer service rep came and advised me.
22 May 2026
Efficient and knowledgeable. Booking in and collecting super.
21 May 2026
Was dropped off early and returned to us early
21 May 2026
Quality customer service
21 May 2026
Had to wait a long time to have a new tyre fitted
20 May 2026
The process was efficient & professionally handled
20 May 2026
Extremely disappointed with poor service and arrogant attitude of your service manager.Last time you didn't even do the work you billed me for leaving bald tyres on car in winter causing me to aqua-plain on the motorway!
19 May 2026
As always stalk very helpful and kept well informed re the car
19 May 2026
Very professional and friendly service really impressed
19 May 2026
Great efficient experience, good loan car, all very easy. Donna, as always, was friendly and kept in contact, and was spot on.
19 May 2026
Excellent service from the entire team at Cotswold. Grateful I wasn't left stranded, and thanks again for a most entertaining courtesy car.
19 May 2026
The staff member that dealt with me was knowledgeable, friendly and efficient. The work was completed on time and the car cleaned to a high standard.
19 May 2026
It didn't feel valued like I used to feel with Cotswold BMW. Also I am still waiting for the service agent to come back to me after contacting the garage 2 days ago. It felt like they had lost their way since my wife and I started using them 2005.
19 May 2026
Professional and helpful service from Evie.
19 May 2026
Outstanding service centre, warm and friendly atmosphere.
19 May 2026
Met my expectations, good communication
19 May 2026
This BMW Dealership in Cheltenham has alway given me first class service, unlike the Hereford branch. ALL the staff, in EVERY department, go that extra mile to make sure that your visit is really good, and that you leave happy.
19 May 2026
Friendly staff, good work and didn't push for other work immediately if not required
18 May 2026
Helpful efficiency.
18 May 2026
Does what it says on the tin.
18 May 2026
Excellent, courteous and prompt service.
17 May 2026
Very happy customer service manager dealt with everything quickly. ????
16 May 2026
Easy drop off, spot car on collection and I get to tempt myself with a new bike every visit.
15 May 2026
Efficient service and good coffee.
15 May 2026
My service was done as expected, but the recall part was not available.
15 May 2026
I was seen promptly and given good explanations of what would happen. I was contacted at the time promised to say the car was ready. Brogan went through the results and escorted me to the car.
15 May 2026
I asked for spark plug change and oil and filter and nothing else but you mechanic changed the air con filter which i did not ask for and charged me this was dealt with by the sales operative well and taken off the bill
14 May 2026
Arrived and seen immediately, wait time was short. Thank you to Donna Williams, who was professional, knowledgeable, and kept me informed throughout - excellent customer service. The facility is always clean and tidy..
14 May 2026
Not great customer service! People didn't return my calls, misunderstood the plan for the booking and confusion over whether it was an all-day appointment or I was waiting. Lots of wasted time. People said they would be available and then weren't.
13 May 2026
As always, BMW Cheltenham fantastic ambassadors for the brand and cannot speak highly enough of the service department there especially Peter Greaves who looked after me
13 May 2026
Friendly welcome, seen straight away with no waiting time.
13 May 2026
Professional and very helpful staff.
13 May 2026
As usual great service from Cotswold and a lovely clean car to drive home ????
12 May 2026
The whole experience was professional from the outset, including the booking of the service.Negative points were the difficulty in contacting the service department by telephone. The phone rings but is never answered also the lack of adequate seating
12 May 2026
Even though I was slightly late for my appointment, the service was completed swiftly, while I worked from the cafe area. Good coffee and pastries.
11 May 2026
Excellent customer service
11 May 2026
Returned home after work to my car completed to find, covers to newly fitted near side rear light cluster not refitted. Returned to garage next day and Mai was very helpful and got it all sorted immediately for me. Therefore five stars for Mai.
11 May 2026
Staff are very pleasant and everything was done as explained
09 May 2026
There was only one small issue . I requested that the boot was cleaned as part of the valet .This was noted at check in but when I checked on return of the car it had not been done .I pointed this out and the matter was quickly resolved.
07 May 2026
Efficiency, and good customer service
07 May 2026
Very friendly, very efficient and very helpful, thank you.
07 May 2026
Unprofessional service experience
06 May 2026
Probably the worst visit I have had recently. No contact with my handler at any time through the process, except to ask for a good review after the work had been undertaken. Communication of outstanding issues was all last minute.
06 May 2026
Always great service
06 May 2026
Mei Sung was excellent. A super manner and professional. Highly recommend.
06 May 2026
Quick resolution of issue and good communication
06 May 2026
Work done one time. Additional cost for discs not unexpected
05 May 2026
Mei was extremely helpful and professional whilst being friendly and happy. I feel this is important when paying for a service.
05 May 2026
There was a clear plan and I was kept informed throughout.
05 May 2026
Great customer service - the service agent dealing with me went above and beyond to sort a tyre issue that was identified during the free safety check.
05 May 2026
Good communication through the process and problem resolved
05 May 2026
They were really polite and attentive. They gave me all the information I needed. Wouldn't take my car anywhere else :)
05 May 2026
Brogan was very Friendly and helpful throughout the process.
05 May 2026
Very helpful and polite staff, recall was done very quick and health check was comprehensive
04 May 2026
Great service from start to finish
04 May 2026
Friendly and efficient, good communication
04 May 2026
All good
03 May 2026
Everything ran smoothy, work was completed in a timely manner and all staff were really friendly.
03 May 2026
Professional Efficient Good customer service
03 May 2026
Very happy with the service. Only reason for not 5 stars was the cost of tyres and realignment.
02 May 2026
Tom was really helpful
02 May 2026
Efficient
30 April 2026
Courteous and professional. Kept up to date with job requirements. Also a very quick check in all in all what i have come to expect from BMW.
30 April 2026
On schedule.good front of house house.
30 April 2026
I don't understand why it takes 7 hours to fit a starter motor. What is the point of having a booking slot for 09:30 and being told to make sure to turn up on time to avoid delays if you are not going to even start the work for over an hour.
29 April 2026
The front left tyre replaced was a Conti Sport 6 not a 7 as the rest are. In addition the front right tyre which was not supposed to be touched was at 12psi when Amanda drove out the gate - as per the warning on the dash which your mechanic missed!
29 April 2026
Excellent service from reception (Holly) through to health check video and printed report.
29 April 2026
No problems encountered
29 April 2026
Recall work done well & in quick time
29 April 2026
Service was excellent as always. Staff were knowledgeable and managed my expectations from the outset. I didn't offer the fifth star as I believe a new car shouldn't use a litre of oil in 12k miles. Even if the handbook says otherwise!
29 April 2026
Friendly staff and good service
29 April 2026
Very proffesional
28 April 2026
As expected - everything was managed efficiently...
28 April 2026
Efficient and very pleasant
28 April 2026
Great customer service
28 April 2026
Did what I needed, no fuss
28 April 2026
Friendly greeting, helpful in explaining procedure, explained problem clearly, offered solution, all executed and car delivered beautifully valeted.
27 April 2026
Brogan T was helpful & communicative, action was taken to address issues missed by Williams BMW (his colleague who opened the Service Area back up on Sat afternoon was most kind!). Could have been 5 star, but not all issues have been resolved.
27 April 2026
Holly was amazing, kept me informed throughout my visit and completed the work in a timely manner. Couldn't ask for a better service.
27 April 2026
Donna Williams was amazing. Great & regular Comms throughout and nothing was an issue. Your Accident & Recovery Team could definitely learn a few things from Donna on how to look after Customers and provide a Premium Experience.
27 April 2026
Would have been five stars but a two hour booking turned into over four hours! This has not happened before so I'm not 'griping' about it. They had a lot to do do in the time given but two hours was their estimation.
27 April 2026
Have used you since 1990, disappointed you are charging for a courtesy car now.
27 April 2026
agreed work completed on time to a high standard with courtesy and a smile.Thanks for notification the gas in bonnet struts was beyond expiration date.Excellent upsell attempt, but not urgent enough to cause MOT fail or warning :) x
27 April 2026
efficient, curteous, the garage kept me informed. A pleasure to deal with such helpful and knowledgable staff. Thank you
27 April 2026
Good efficient service and communication.
26 April 2026
Communication was great
26 April 2026
Professional approach. Good communication
26 April 2026
Exceptional service from the service team.
26 April 2026
Excellent end to end experience from booking, check in/and updates from service advisor Evie and BMW Technician Taylor.Working while waiting with a lovely coffee/broadband service and then collecting on time a lovely serviced, clean and gleaming car.
26 April 2026
Donna has looked after us before- and she's excellent. Super personable, friendly and professional. All the staff are great to be fair, and the coffee and pastries helped!
26 April 2026
Very helpful and efficient staff.
25 April 2026
Clarity of explanation and setting realistic expectations. Welcome extras like a free car wash too.
25 April 2026
Good service.
25 April 2026
I initially was letdown by BMW over something but in the end I am very happy the way they resolved and dealt with it in fact I am extremely happy with the professionalism they showed resolving the issue.
24 April 2026
Extremely professional and friendly service. Made the experience stress free and easy while also having a high level of luxury.
24 April 2026
Although I was completely satisfied with the work carried out, starter motor recall. The personal service was lacking this time. Didn't get any freebie's in my car, no sit down to go through everything. Just waited for my car and that was it.
23 April 2026
Very polite staff and quick process
22 April 2026
Even though I've got an older car, I don't feel I'm treated any differently. Evie was great to deal with and kept me informed. Like the video we get and really enjot being able to get a coffee and have a mooch around all the cars and bikes.
22 April 2026
During the inspection, it was discovered I have two defective tyres that I was not aware of. My car was also returned clean.
22 April 2026
Donna consistently is a great help and makes the whole process easy and smooth . Exactly the service I expect from a bmw garage .
22 April 2026
Good service
21 April 2026
Donna was very good. BMW funded the repair
21 April 2026
You needed my car longer then anticipated but o needed it back for a meeting. Harry organised a courtesy car last minute for me. Excellent service
21 April 2026
??? ??????
20 April 2026
The car was checked in quickly and easily ad received a phone call when the car was ready to be collected.
20 April 2026
The service was carried out fine.
20 April 2026
Evie was professional and efficient
20 April 2026
I made the appointment 3 weeks in advance. The car was booked in on the day at 8.30am - I dropped the car off at 8am. Between the time of drop-off and 13.30pm I was given no update or time for collection despite stating I could be contacted by phone.
20 April 2026
staff attitude is very good, nothing is too much trouble.
19 April 2026
Outstanding customer care and fo us throughout the experience. From initial booking to collection, every team member, every step of the way, made you feel welcome and appreciated.
19 April 2026
The whole process was faultless and staff very attentive.
19 April 2026
Staff were highly professional and helpful
19 April 2026
Fantastic check in and facilities.
19 April 2026
Brogan called day before to confirm, car was as completed in time slot, dealer facilities very good, all staff polite and pleasant. Brogan also delivered on invoice query, much appreciated.
19 April 2026
Extremely satisfied overall. Donna delivered exceptional service throughout, professional, proactive and trustworthy. She organised a courtesy car, kept my wallet safe when I left it behind, and ensured my window issue was fully resolved.
18 April 2026
Work carried out as per quote.
18 April 2026
Service is always top tier in Cheltenham.
18 April 2026
,,,
18 April 2026
We had two cars with repairs, service and MoT. The engagement with Donna the service liaison was professional and we were kept informed of progress and issues.
18 April 2026
very satisfied with the work and attention to detail
16 April 2026
I was able to book at a time that suited me, plus Natalie indicated what needed servicing plus the time required. Tom B booked me in, understood I was concerned about the headlights and confirmed an adjustment had been done. I was very happy
16 April 2026
Kept waiting for longer than promised. Garage broke key holder, and no replacement sent as promised on the day
16 April 2026
I think the customer service given by Harry Flood wasn't the best I have received from BMW Cheltenham. There was work on my car that should have be contact for so it could have been resolved.
16 April 2026
I brought the car in on Friday morning. I arrived to collect it on Friday evening and it had not been looked at. I phoned on Monday and was told it would be ready for collection. It was not. I finally collected it Tuesday evening
16 April 2026
Excellent service and follow ups
15 April 2026
Satisfied with work carried out on my car, A little dissatisfied that I had to sit and wait for over 5 hours for the work to be done. I was informed the work would take around 1 half hour to complete.
15 April 2026
Recall repair done quickly whilst I waited. The only negative comment I would have is that the health survey highlighted the gas struts on the bonnet being out of date, but they were actually out of date when I purchased the car as an approved used.
15 April 2026
Went like clockwork and service was excellent
14 April 2026
Mia was super efficient, friendly and informative. Communication throughout the day was faultless
14 April 2026
Completely satisfied.very professional service from the start to collecting car.
14 April 2026
I was satisfied.
14 April 2026
MoT while you wait delivered in good time no delays. Friendly and informative video report from Technician. Good facilities whilst waiting
14 April 2026
Booking and reception process was very accessible and straightforward. I was kept informed of progress and results of service and test. The complimentary coffee service was also much appreciated during wait.
14 April 2026
Donna get us informed all the way through the process of diagnosing and repair
14 April 2026
I was dealt with professionally and politely, kept informed of all stages of the work being carried out, had the bill explained to me clearly. The showroom is a superb place to wait, for those who choose to utilise the working space and
14 April 2026
Harry flood was very clear and eager to help, he made sure everything was done quickly and in time for the weekend. Couldn't of asked for anyone better
14 April 2026
We were disappointed with the lack of progress re the door issues.
13 April 2026
What could have been a case of a very disgruntled customer was resolved and expectations were exceeded by Harry Flood. Asset to your team and great service from him all the way through to completion.
13 April 2026
Your service center reception staff (harry)was very polite and knowledgeable.
13 April 2026
Lovely environment. Clean, always kept in the loop, met and discussed the work that is required and arranged. Sent video of the condition of the vehicle.
13 April 2026
Very easy to book in, very detailed with their checks.
13 April 2026
Punctual and thorough. Pleasant coffee bar. Friendly customer service
12 April 2026
I ordered a spare key, but on the first visit BMW were unable to pair vehicle. Had to revisit and was charged £146.00
12 April 2026
Could be cheaper.
12 April 2026
Had no issues during the visit and left content.
10 April 2026
Pete from the service department sorted everything from arranging a hire car which was delivered to my house the same day to sorting the part which came in a lot quicker than expected brilliant service from him all under the extended warranty
09 April 2026
Professional & personal service taking into account our requirements. Evie managed our visit extremely well, she was polite and informative keeping us updated whilst the car was at Cotswold BMW.
09 April 2026
Bit slow to open the doors. that's being picky. Bit peed off as some 'lovely' customers ignored those queuing, usurped the waiting line and made the way to the front. Spectacularly rude but hats off to them for being so socially unaware.
08 April 2026
Helpful and work done within time given
08 April 2026
Time predicted and taken matched
08 April 2026
Words cannot explain how satisfied I was with my experience at Cotswold BMW, Harry Flood went above and beyond with my cars MOT and even though it failed he put my mind at ease regarding the retest.
08 April 2026
Friendly staff, nice coffee
07 April 2026
Because it's what I'm used at Cotswold Cheltenham
07 April 2026
Excellent
06 April 2026
Couldnt book on app, call to book not returned as promised. Call to say car ready not given..,,
06 April 2026
Very efficient and helpful staff
06 April 2026
Extremely impressed with the service consultant, Mei Sung, who dealt with my service/MOT. She was very professional and kept me informed during the process. Final cost was extremely reasonable and the complimentary coffee/cake was appreciated.
05 April 2026
Efficient and professional fm booking through to collection
05 April 2026
all completed to a good standard full report given and no surprises!
04 April 2026
A small issue with a missing part was handled without impact to me by provinding a loan car. It took two visits to sort warranty issues, but I know this is due to BMW Corporate authority to order parts rather than hold stock.
04 April 2026
Friendly, knowledgeable and professional support from my named staff member. Kept me informed throughout.
04 April 2026
Always good detailed customer service
04 April 2026
Everything was spot on
02 April 2026
Very efficient
01 April 2026
When collecting my car after a major service and mot , I had to ask for my mot document, and my car was not washed as requested when it was booked in. It was not a major issue but it annoying at the time.
01 April 2026
There was just one task that wasn't done regarding the passenger doors always self-locking when you drive but it doesn't really matter.
01 April 2026
The service we received was excellent.
01 April 2026
The lady I dealt with was absolutely brilliant was really good at her job and made sure everything ran as it should
31 March 2026
I have driven BMW vehicles for 20 years and have come to expect my cars returned spotlessly clean and to have a free car loaned to me. Charging £25 for insuring a car when all the cars are insured for test drives feels like nickle and diming.
31 March 2026
Very good service and friendly team
31 March 2026
Friendly staff
31 March 2026
Perfect service as ever at Cotswold. Thanks to Andrew McAdam and the whole team for looking after my car.
31 March 2026
Pleased with customer service.
31 March 2026
All on time, car running great.
30 March 2026
Lovely premises, polite staff and excellent coffee, BUT.... £430 and over two hours for an oil and filter change ? Really ?
30 March 2026
Friendly, professional advice and quick response to questions as a follow up. Much appreciated.
29 March 2026
Work carried out within 2 hours
29 March 2026
Professional, quick, polite
29 March 2026
Smooth process and Tom was helpful throughout.
29 March 2026
Went like clockwork
29 March 2026
Great process, staff efficient and charming. The centre is a great space to spend time, the heritage cars interesting. Coffee and cakes. This feels very premium - as good as it gets.
29 March 2026
Everything done to time and price estimates
29 March 2026
Clear and efficient
28 March 2026
Always great service.
27 March 2026
New Windscreen wipers were needed, and fitted. They are not working as required. They are not clearing passenger side of windscreen.
27 March 2026
The service from Donna has always made me feel truly welcomed. She's genuinely interested in what I have planned for the day and how my job is going, which makes the experience even better.
26 March 2026
The service representative I dealt with was fine, kept me informed, no issues. When issues were raised following my concerns with the tyres and especially the repair kit (or lack of). I am not happy and not happy the sales person didn't reply
25 March 2026
Very efficient and friendly. Good communication.
25 March 2026
All good
25 March 2026
the service and customer care at Cotswold Cheltenham is of the highest quality
25 March 2026
Ease of booking online. Staff are always pleasant particularly the advisors. To make it a 5 star experience, you need to focus on ensuring that once work is completed on a vehicle the customer is informed quickly so they can pickup immediately.
25 March 2026
DonnaWilliams was amazing, went above and beyond to ensure I was informed at all times and that she got answers I needed.
24 March 2026
Donna Williams and Tom Broughton checked me in and could not do enough to help me and sort the problem with my car. Customer service was outstanding and made me feel very comfortable. Explained everything thoroughly. Thank you!
24 March 2026
Very hospitable and helpful
24 March 2026
Very professional customer care from the moment you arrive.
24 March 2026
Excellent service
24 March 2026
Evie was very attentive and helpful.
24 March 2026
I have had recent cause to use Cotswold BMW, both in Cheltenham and Tewkesbury, and BMW Assistance. I submitted a complaint for various poor services and have been totally fobbed off and my complaint disregarded. Appalling customer service.
23 March 2026
We had great service from Tom at Cheltenham, we had to come back the next day for a new tyre and he fitted us asap to have this done.
23 March 2026
Good service.
23 March 2026
I was well looked after
23 March 2026
Kept me informed on progress
22 March 2026
Brake fluid change was fine. Wouldn't repair parking sensors under warranty and quoted an astranomical amount to do the repair which I had to decline.
21 March 2026
Easy to book the car in. Mei (who knew the history of the vehicle) was really helpful and kept me informed with what was happening.
21 March 2026
Nothing to complain about. Came for a recall on an airbag. Seamless drop off with a free coffee. Lovely classic cars to look at on exit. Quick repair and a gleaming car.
18 March 2026
Issue was well managed
18 March 2026
I had booked a courtesy car which on my arrival had not been retuned. The service department did manage to find me a vehicle good effort well done
18 March 2026
Donna was very helpful and the service was very easy and efficient
17 March 2026
No delay, and a problem solved more easily than expected
17 March 2026
Excellent service experience, even though I've been overcharged by £35 against the quotations I accepted.
17 March 2026
Good service experience. Only issue surprised the bonnet strut safety replacement not included in the service plan?
17 March 2026
MOT completed promptly
16 March 2026
Very efficient service
16 March 2026
Very professional and excellent service.
16 March 2026
Disappointed work carried out, next day fault still apparent. Contacted service dept who stated will need to book car in again and contact me with a date. Two days later still no phone call I had to phone twice and left message still waiting
16 March 2026
Excellent service and information from start to finish
16 March 2026
Another fantastic experience using the bmw service centre. Kept informed from start to finish.
16 March 2026
As a customer it satisfied my customer requirements on the day of my visit. Service personnel pleasant and very helpful.
16 March 2026
Quick service
15 March 2026
Very good service fro donna and her team. Good updates and communication.
15 March 2026
Kept well informed throughout the whole process
15 March 2026
Appointment was 09.30 but was not ready until 17.00! This was the longest waiting time ever experienced at Cotswold. Had the MOT invoice when we left but still waiting for the Service documentation to be emailed. No issues with the actual service.
15 March 2026
MIU was so helpful and polite.Took me throigh every step of the way
15 March 2026
Attentive customer care and excellent facilities to wait in whilst MOT was carried out
15 March 2026
Good service done on time, so I could make another appointment
15 March 2026
Wayne was great from start to finish
15 March 2026
The personal service was as i expected and was very good, i booked a hire car and was given a mini, im a BMW driver.
14 March 2026
Harry was very helpful and kept me updated on the progress of my service
14 March 2026
Thought it was very expensive and the car wasn't cleaned inside as I would have expected
14 March 2026
Great customer service from all the team. Kept me informed of progress and I was able to book my car in at a convenient time without too much of await.
14 March 2026
Ridiculous advisories and very dubious verging on dishonest
14 March 2026
Helpful friendly staff
13 March 2026
Great service very helpful
13 March 2026
I was on a while u wait service , nice relaxed atmosphere.
13 March 2026
Always a pleasure. Smooth drop off and excellent customer service. Lovely staff who do a fantastic job and are great.
13 March 2026
WiFi kept dropping out - so was difficult to work for the 5+ hours that I was there. I'd booked a fast track appointment at 8am but I believe the hold up was down to the leasing company
FIND Cotswold Cheltenham BMW
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 17:00
- Sun:Closed (Online only)
Phone
- 01242 335335
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01242 335 375
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01242 335 365
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Savery Place, Shannon Way, Tewkesbury, Gloucestershire, GL20 8SL
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01684 855060
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
Address
- Corinthian Way, Cheltenham, Gloucestershire, GL51 6UP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 17:00
- Sun:Closed
Phone
- 01242 335 335
Cheltenham as well as surrounding areas including Gloucester, Winchcombe, Stroud and Stonehouse
05 June 2026
The BMW agent Sam was very friendly and seeked my interest during the sales and transaction process. I will be doing business once again in the next couple of years. Thanks